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Product Returns

Return Policy

Epic Surf Racks is committed to our customers being 100% satisfied. If you receive merchandise that you are unsatisfied with for any reason, return it to Epic Surf Racks within 60 days - in the condition you received it for a full refund.

·        Items must be new and in the original packaging.

·        Surfboard Racks need to be packaged tightly & secure as they were shipped, with original packaging material.  This material must be placed snuggly in all corners of packaging.

·        Items cannot be used, worn, washed or altered.

·        Tags must be in place.

·        Any included Packing slip must be included.

 

How To Return an Item

Epic Surf Racks offers fast and easy returns. Include your completed packing slip form, remove or cover the original shipping label and seal the package securely with tape.


***Please email: info@epicsurfracks.com for a return authorization number to enter on your packing slip. Then send your return package to:

Order #___________
Epic Surf Rack Returns      
1734 Oliver Ave #1
San Diego, CA 92109

For your security, we recommend insuring packages against loss and retaining the tracking number. Epic Surf Racks cannot accept COD deliveries and is not responsible for customer returns that are not received.

Processing Time for Returns

Please allow roughly 2 to 3 weeks for the shipping and processing of your return. Depending on your credit card company, it may take an additional 2 to 10 business days after your credit is applied for to post to the account.

Please complete the form below to request an RMA number.

Order Information

* First Name:


* Last Name:


* E-Mail:


* Telephone:


* Order ID:


Order Date:

Product Information & Reason for Return

* Product Name:

* Product Code:

Quantity:
* Reason for Return:
Product is opened:


Faulty or other details:
Enter the code in the box below: